The customer has a 30-calendar day cooling off period as from receipt of the order to return the products that do not suit him at his expense. This period runs as from the day of delivery of the customer’s order. Any return must be first reported to E-Ben’s Customer Department: -first and foremost by calling 04 50 32 78 08 from Monday to Friday from 9 a.m. to 6 p.m.; - by e-mailing us your order number. The product shall be given a return number. The product should be returned by Registered Colissimo to Combetaz’s Customer Care Department, 74230 Dingy St Clair
Only products in their entirety, in their complete and intact original packaging and in a perfect condition for resale may be returned. Any product that is damaged or whose original packaging has been damaged shall not be reimbursed or exchanged.
Said cooling off right shall be exercised, without penalty, apart from the return costs. If the cooling off right is exercised, the customer may ask for either a reimbursement of amounts paid or the exchange of the product. In the event of an exchange, the new product shall be posted again at our expense.
If the cooling off right is exercised, E-Ben shall make all efforts to reimburse the customer within 15 days.
The customer shall then be reimbursed either by his bank account being re-credited (secured transaction) or by cheque. Unless E-Ben makes a mistake upon delivery, the postage costs shall not be reimbursed.
